As an Atlassian Platinum Enterprise Partner with 14+ years on the market, we’ve dealt with the limitations of Jira Service Desk and introduced a whole lot of most eagerly requested features to it. This is the first Cloud version of our best selling app, used on over 2000 instances of Jira Service Desk.
The features include:
- Create Dynamic Fields for request types
- Copy whole configurations or single fields between request types
- Define custom validation rules for each field separately
- Create conditions for showing fields based on other fields’ values or options
- Show SLA metrics to customers
- Display issue’s attachments
- Display important dates and the assignee on the request view
To further improve your Service Desk experience, also check out Queues for Jira Service Desk.