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Extension for Jira Service Desk

The most wanted feature bundle for your Customer Portal

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Category: Custom fields Tags: Custom fields, IT & helpdesk
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Description

As an Atlassian Platinum Enterprise Partner with 14+ years on the market, we’ve dealt with the limitations of Jira Service Desk and introduced a whole lot of most eagerly requested features to it. This is the first Cloud version of our best selling app, used on over 2000 instances of Jira Service Desk.

The features include:

  • Create Dynamic Fields for request types
  • Copy whole configurations or single fields between request types
  • Define custom validation rules for each field separately
  • Create conditions for showing fields based on other fields’ values or options
  • Show SLA metrics to customers
  • Display issue’s attachments
  • Display important dates and the assignee on the request view

Reach out to us at support@deviniti.com in case of any questions, or ask them on the Atlassian Community.

Follow us on LinkedIn, Twitter and Facebook to track the latest news from our company and Atlassian ecosystem.

To further improve your Service Desk experience, also check out Queues for Jira Service Desk.

Additional information

Version

Jira Cloud, Jira Server 7.2.0 – 8.8.1, Jira Data Center 7.2.0 – 8.8.1

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